Director, Customer Success

Job description

US Salary Range: $143,000 - $175,000 w/15% annual bonus About Us: Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role: We’re hiring a Director of Customer Success who will lead a Customer Success team that works directly with our Case Management customers across the full customer lifecycle . This role will report to the S VP of Customer Success and be their trusted lieutenant for proactively orchestrat ing customers’ activation, onboarding, adoption, engagement, value achievement, retention , and expansion . This is an important and exciting role that offers the opportunity to make a significant impact...