Customer Service Representative

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. In this role, as a Customer Service Representative, you'll provide support for Customer Care Teams to assist in accurate and fast order processing, ensuring exceptional service delivery. Your primary goal is to enter orders and other inquiries promptly and accurately, resolving issues while adhering to company policies and be part of enhancing customer satisfaction. You'll be the main point of contact for customer care, nurturing positive relationships and collaborating with various departments for consistency and effectiveness. JOB RESPONSIBILITIES: All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the nVent policies. Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers. Accurate order entry in our order management tool. Management of open orders; communicate delays to customers, follow up on due and overdue orders in...