IT Support Specialist Level 1

Job description

Job DetailsJob Location: CANDLER, NC 28715Salary Range: $50,171.00 - $65,222.00 SalarySoutheastern Container, Inc. is one of the largest leading manufacturers of PET beverage bottles and preforms, proudly supplying the Coca Cola bottling system throughout the East Coast and Midwest. For over 35 years, we’ve built a reputation for stability, quality, and sustained growth. We are now seeking talented individuals to join our team for the following role: TITLE: IT Support Specialist – Level 1 DEPARTMENT: Information Technology – IT Operations REPORTS TO: IT Security and Support Lead BASIC FUNCTIONS: The IT Support Specialist – Level 1 serves as the frontline of IT service delivery at Southeastern Container (SEC). This role is responsible for troubleshooting and resolving end user IT tickets related to technical hardware and software difficulties, rapid service restoration, and high quality customer support for employees across all facilities. The position is foundational to maintaining operational uptime and follows ITIL 4 best practices by focusing on incident response while escalating recurring or systemic issues for long term resolution. RESPONSIBILITIES: Serve as the primary point...