Lead Specialty Software Engineer- Observability & Agentic AI Platforms

Job description

About this role: Wells Fargo is seeking a Lead AI Ops Engineer to own and advance the Commercial Observability Platform. This role provides technical leadership across agentic AI systems, AI‑powered observability, advanced analytics, and enterprise telemetry platforms , enabling proactive monitoring, faster root cause analysis, and improved operational resilience across critical business applications. This position is intended for a senior, hands‑on AI engineer who will serve as a technical role model and bar raiser , setting standards for engineering excellence in AI‑driven observability and operations In this role, you will: Design, build, and maintain production‑grade AI and agentic systems that reason over observability data including logs, metrics, traces, events, and digital experience signals Develop LLM‑powered workflows to support automated incident analysis, intelligent alerting, operational insights, and root cause analysis (RCA) summaries Architect and implement agentic or multi‑agent AI workflows that decompose complex operational problems, analyze telemetry across multiple tools, and coordinate actionable recommendations Apply AIOps and machine learning techniques suc...