Customer Care Specialist I

Job description

Company Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Customer Care Specialist I Management Level: Individual Contributor Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: The Customer Care Specialist I serves as a frontline contact for customers through multiple communication channels. They establish and maintain positive customer relationships by addressing inquiries related to products, services, and account needs. Their responsibilities include handling routine customer care tasks with guidance, including responding to customer requests, tracking and documenting issues, troubleshooting basic problems, escalating when needed, coordinating with other teams, and using basic computer and communication skills. While c...