Director, Customer Engagements & Operations (m/f/d)

Job description

Shape the future of customer excellence in one of our most important affiliates, where you'll challenge the status quo while delivering the analytical insights that drive strategic decision-making. This is a role for someone who thrives on asking the tough questions and backing them up with data that transforms how we compete and win in the German market. Your new role: As Director Customer Engagement & Operations and member of the Germany Leadership Team, you'll lead the evolution of how we engage with customers across different channels in Germany. In close collaboration with commercial functions, you'll define "where to play and how to win" – generating critical insights that shape our commercial agenda while ensuring seamless execution across all customer touchpoints. This is where strategic vision meets operational excellence, and where your ability to challenge thinking while providing clear, data-driven guidance will directly impact our success. Your responsibilities will include: - Leading and continuously developing the Customer Engagement & Operations department, providing strategic planning and excellence in execution through innovative data-driven insights - Proactively...