Associate Application Support Administrator

Job description

The Facets Operations team is seeking an Associate Application Support Administrator to support Windows Server–based production applications critical to claims and Medicaid operations. This role blends hands-on troubleshooting, cross-team collaboration, and active participation in Facets upgrades—helping ensure reliable performance, smooth integrations, and regulatory compliance across production environments. Required Skills: - Experience supporting Windows Server–based production applications - Hands‑on troubleshooting of application, system, and integration issues - Ability to work with development and infrastructure teams to resolve issues - Experience supporting production environments in regulated or high‑availability systems - Strong communication and documentation skills Note: - Experience working with Facets - Knowledge of IIS and application services - PowerShell experience - Familiarity with Scrum / Agile methodologies - This is a fully remote role, but onsite interviews at our Chattanooga, TN headquarters will be required. - An on‑call rotation is required once every five weeks. - Sponsorship is not available for this role. Job Responsibilities: - Works under general su...