Warranty Tech Lead

Job description

Description Lead the Team to Victory as our Warranty Technician - Lead! Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence! We are looking for an energetic, mature team player who constantly asks, "How can we do this better?". If you have a can-do attitude and tackle challenges creatively, we want you on our collaborative, "no drama" team. As our Warranty Technician Lead, you won't just turn a wrench. You'll be our operations MVP, using your deep window expertise and stellar interpersonal skills to ensure every homeowner has a world-class experience. Earn $40-$45/hour DOE plus robust benefits like medical, a 401(k) match, and more! The Playbook (What You’ll Do): - Serve as the primary point of contact for high-priority service work and escalated homeowner situations, ensuring clear communication, effective problem resolution, and absolute customer satisfaction. - Showcase your comprehensive knowledge of window parts and pieces by expertly dismantling and reassembling windows, window coverings, and hardware. - Analyze complex customer situations, determine the necessary corre...