Customer Service Representative

Job description

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. What you will be doing: - Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). - Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. - Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. - Maintain and updates electronic and/or hard copy records as required. What is in it for you: - Private medical care - Office based/hybrid 3 days office, 2 days home. - Meal allowance - Holiday allowance - 26 days of annual leave - Professional initial and development trainings - bike parking What about you?: - Fluency in Romanian or other East Europe language (except Polish) is great advantage - Fluency in English bo...