Operations Manager - Additional Services

Job description

Overview The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. The Operations Manager – Additional Services manages and leads the Branch Sales Professionals, Services Manager(s) – Additional Services, Field Manager(s) and the team of Additional Services Technicians who are responsible for selling and completing additional services. This role assists the General Manager (GM) in hiring and training the above positions to deliver best in class service, safety and customer experience. This position is on-site and reports to our Fort Lauderdale, FL branch. Responsibilities: · Assist GM in hiring, onboarding, and ongoing training for Branch Sales Professionals and Additional Service Technicians, including technical, customer service, sales, and field-based training using company-approved workbooks. · Oversee staffing, productivity, close rates, revenue performance, and overall effectiveness of th...