Patient Access Manager

Job description

About Casa Esperanza Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. About the role: The Patient Access Manager at Conexiones is an essential member of the organization that focuses on an open access model. The Patient Access Manager is responsible for conducting critical processes related to referrals, intakes, census, and client services. The Patient Access Manager will be responsible for overseeing incoming external, internal, and self-referrals; maintaining census at capacity; and ensuring the MAT process and medication management are complete before the client’s intake. The Patient Access Manager will work closely with th e Conexiones Program Director, Chief Operating Officer, Chief Clinical Officer, and external providers to ensure incoming patients meet eligibility criteria. This process includes quality assurance tasks such as ensuring the processes...