ETF Operations Manager

Job description

Duties & Responsibilities Supervise the daily activities of an ETF Operations team consisting of individuals varying in skill levels from entry level to Lead level operations staff. Operations and Subject Matter Expert: - Primary contact for ETF clients and ETF ecosystem - Develop/maintain strong working relationship(s) with advisors, authorized participants (APs), portfolio managers, exchanges, distributors, and custodians - Monitor AP activity and ensure that ETF creation/redemption orders are in good standing - Understand basket creation and mechanics and impact to downstream processes and systems - Subject matter expert for business development and client relationship management - Develops and maintains strategic relationships with senior business line management - Identifies and pursues new business opportunities and partnerships to expand the client base - Identifies any product gaps and develop and executes business plans to close them - Reconcile key accounts and resolve all exceptions on a daily basis. Report information to APs, custodians, brokers, and accounting systems - Provides technical, industry and client specific training - Amend or add new policies and procedures...