Senior Customer Support Specialist

Job description

About Oshkosh Defense, an Oshkosh company Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions. The experienced and highly skilled Senior Customer Support Specialist will possess exceptional communication skills, extensive technical knowledge, and a proven track record in customer support within the construction or manufacturing industry. This senior role involves not only resolving customer inquiries and issues but also leading and mentoring junior team members, conducting advanced technical research, and driving continuous improvement initiatives to enhance overall customer satisfaction. YOUR IMPACT: These duties are not meant to be all-inclusive, and other duties may be assigned: - Deliver "best in-class" service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and...