Manager, Customer Success, EMEA & APAC

Job description

ABOUT THE TEAM: We are a high-impact Customer Success organization focused on helping customers across EMEA and APAC realize measurable value from Mural. Our Customer Success Managers support customers across mid-market and strategic segments, partnering closely with Sales, Product, Marketing, and Solutions Consulting to drive adoption, value realization, risk mitigation, and sustainable growth. Our culture rewards operational excellence, customer focus, clear communication, strong partnership with Sales, and leadership that helps CSMs grow and perform at their best. YOUR MISSION: You will lead the day-to-day execution, coaching, and operational performance of the EMEA and APAC CS team, supporting CSMs across mid-market and strategic customers. Your mission is to drive strong team execution, operational consistency, customer value realization, and CSM professional development. You will coach your team to build effective customer relationships, identify risks early, improve adoption, and surface growth opportunities in close partnership with Sales. WHAT YOU'LL DO: Lead, coach, and develop a team of 8 CSMs across EMEA and APAC. Set clear expectations for customer portfolio discipline...