Associate Partner - Customer Success (Healthcare Provider)
Innovaccer · US
The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expa...
Job description
About the Role The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers. The Associate Partner Customer Success operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders. A Day in the Life: 1. Commercial Ownership (Renewals & Expansion) 2. Executive Relationship & Value Leadership 3. Strategic Account Management 4. Cross-Functional Leadership 5. Insight, Analytics & Storytelling - Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention. - Drive expansion strategy and deal orchestration, partnering with Sales where required. - Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption. - Maintain a forward-looking account growth plan tied to customer business...