Customer & Studio Experience Manager

Job description

Our Company: FACEGYM is the world's first facial fitness brand , a unique workout experience operating at the intersection of beauty, wellness and performance. We are in the business of confidence, delivering results-driven workouts for the 40+ muscles of the face through our studios, digital platform and product innovation. With a growing footprint across the UK, US and franchise markets (India & UK), we are entering our next phase of scale where operational excellence and customer experience are critical to our success. About The Role: We are looking for a Customer & Studio Experience Manager to own and elevate every client touchpoint at FACEGYM outside of the workout itself. From the moment a client first discovers us to the moment they rebook, you are responsible for making that experience seamless, consistent and genuinely reflective of what FACEGYM stands for. Right now, our approach to customer experience is fragmented and reactive. This role exists to change that: to build a proactive feedback culture, turn our systems into strategic tools, and ensure the voice of the client sits at the centre of commercial and operational decision-making. You will own Zenoti , our core bus...