Scheduler Rep II - Days - Shelby Medical

Job description

JOB SUMMARY: Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Others may be assigned. - Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures. - Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. - Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. - Notifies customer of physician order, pre-authorization and other financial clearance requirements. - Performs functions of other PASU functions or registration when requeste...