ACE-Illinois Kiosk Agent

Job description

Join ACE Rent-A-Car, a leading global rental agency with 300+ locations worldwide. Our MSP Airport location is proudly operated by the Walser Automotive Group, a Minnesota-based, family-owned company committed to excellence, efficiency, and outstanding customer care. Compensation: $18.00hr + incentives: What You’ll Do: - Welcome all customers promptly and use appropriate greeting as guests arrive on the lot or at kiosk/counter - Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date and time and turn into lost and found - Advise and review rental charges; provide an accurate receipt to the customer - Provide information in a professional and courteous manner regarding transportation to the airport terminal - Inquire about service, satisfaction, and document dissatisfaction – goal is to exceed customers’ expectations - Check vehicle for damage on incoming vehicles and direct customer to the counter for completion of damage/loss report - Use of proper statement to determine if vehicle is being returned with full tank of gas - Complete a service alert for any mechanical and or body damage communicated by the customers - Iden...