Call Handler NHS - Patient Triage

Job description

Call Handler NHS - Patient Triage Department: Patient Triage: Employment Type: Permanent - Full Time Location: London Bridge: Compensation: £25,500 - £26,500 / year Description: Penrose Health is seeking a motivated, resilient, and patient-focused Call Handler to join our busy patient triage team. Based in our London Bridge office , you will play a vital role in supporting the delivery of high‑quality primary care services to thousands of patients across London. As the first point of contact for our patients, you will manage and triage inbound queries and requests via telephone and email , responding with empathy, professionalism, and efficiency. You will assess patient needs and ensure they are directed to the most appropriate service or clinician in a timely manner, helping to maintain safe and effective care pathways. In addition to call handling, the role includes a range of administrative responsibilities , such as following up on patient requests, processing medication queries, supporting appointment bookings, and accurately updating patient records. You will work closely with our Contact Centre and Clinical teams , ensuring clear communication and smooth coordination so that...