Customer Operations Specialist

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: POSITION SUMMARY: As a Customer Operations Specialist , you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash. Responsibilities: KEY RESPONSIBILITIES: The above duties are meant to be representative of the position and not all-inclusive. - Answers and resolves customer inquiries within committed time frames - Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution - Works in a team-structured environment to provide support to other members of the Customer Operations team - Promotes compliance and embraces continuous quality improvement - Maintains current contact documentation within CRM related to customer accounts - Maintain records of routine accounting transactions, ensuring internal processes are prop...