Customer Support Specialist

Job description

Description Calibrated To Exceed Expectations At UniFide CST, we believe great service starts with real people who genuinely care. We’re looking for a Customer Support Specialist who takes pride in helping others, communicates clearly, and keeps things running smoothly behind the scenes. If you’re someone who enjoys solving problems, staying organized, and being the go-to person customers rely on, this role is built for you. Who We Are: UniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and trusted products, our technical services, sales teams, and partners work together to deliver solutions, not transactions. Our success is built on credibility, accountability, and long-term customer relationships. The Role: The Customer Support Specialist is the frontline connection between customers and our company. You’ll support the Customer Experience Manager by leading day-to-day customer communication, supporting scheduling needs, coordinating with service technicians, and ensuring customers feel informed and taken care of from the moment they contact us to the moment their...