VP Change Management (Hybrid)

Job description

Overview Work Arrangement: ***After the initial training period, this is a hybrid role, working onsite in our Wilmington, DE office.*** The VP Change Management (FCRM Advisory) assists and leads operating model design and process improvement. This role evaluates current-state organizational structure, governance, and end-to-end workflows; defines target-state designs; and drives adoption through structured change management. The VP partners with leadership, operations, and cross-functional stakeholders in a highly collaborative and matrix environment to implement scalable, well-governed processes, clear documentation, and a continuous improvement culture—strengthening efficiency, quality, and control in a regulated environment. The role also identifies opportunities to modernize workflows using automation and AI-enabled tools where appropriate, with appropriate controls and quality standards. Responsibilities: Essential Functions: - Leads operating model and organizational design: assess current-state structure, roles/responsibilities, spans/layers, handoffs, and governance; recommends and drives target-state design and implementation. - Drives and owns process re-engineering for p...