Client Service Specialist- (Bilingual English/Spanish)

Job description

Overview The Concierge Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Concierge Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience. In addition to client-facing duties, you will manage day-to-day office operations, including maintaining an organized and welcoming environment. Your role is essential in ensuring a seamless and efficient client experience while supporting the overall operations of our office. Duties/Responsibilities: - Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits. - Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions. - Review the information provided by potential clients. - Sign up new clients, while addressing any concerns, and highlighting the benefits...