IT Business Analyst – Dealer Experience

Job description

The IT Business Analyst – Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem. The role focuses on understanding dealer service, warranty, and parts workflows and translating them into actionable IT requirements that improve dealer efficiency, customer satisfaction, and operational performance. Key Responsibilities: Dealer Requirements & Business Analysis - Gather, analyze, and document business requirements related to dealer‑facing platforms and tools such as service reception, online booking, DMS integrations, etc - Map dealer workflows, pain points, and opportunities for digital improvement using structured analysis techniques. - Translate dealer needs into functional specifications, process flows, and user stories with clear acceptance criteria. - Conduct root-cause analysis for dealer-reported issues and propose data-backed solutions. Platform Enhancement & Delivery Support: - Support product backlog definition, refinement, and prioritization based on dealer impact, business value, and feasibility — aligned with practices seen in dealer product road mapping. - Partner with Agi...