Claims Operations Manager

Job description

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations. In your Claims Operations Manager role, you will be responsible for managing the operational flow of claims processing within Plan and Support Services (PSS.) You will lead and develop a team of approx. 80 staff with 6 direct reports in 3 locations. Your role will focus on ensuring efficiency, accuracy, and timeliness in processing claims for participants/customers with a National Disability Insurance Scheme. You will provide strategic direction, implement process improvements, and manage workforce resources effectively while fostering engagement with both internal and external stakeholders. You will develop and implement key initiatives aligned with the PSS Strategic Plan to deliver a market-leading service and provid...