Revenue Cycle Operations Manager

Job description

At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high-trust member experience. What You’ll Do: - Own the end-to-end operational performance of core revenue cycle functions - Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes - Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness - Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle - Monitor operational performance an...