Customer Service Associate, Germany

Job description

Main Responsibilities Key responsibilities: •Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds •Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities •Be able to understand and interpret a payslip •Be able to understand and follow the payroll calendar •Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities •Participates in projects as needed and assigned - Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements - Recognize and deal appropriately with sensitive and confidential information - Produce and understand basic standard and client specific payroll reports - Review and validate data for accuracy - Answer basic payroll questions and requests - Support and execute SOC1 Controls Key Criteria to monitor performance: •100% Attainment of customer SLA agreements •Adherence to quality standards •Demonstrate professionalism and act responsibly - •Ad...