Hospitality Manager (FOH Manager)

Job description

Description We’re hiring a Front of House Manager to lead daily service operations and deliver great guest experiences in a fast-paced, high-volume entertainment venue. This is a hands-on leadership role for someone who enjoys being on the floor, leading teams, and keeping service running smoothly during busy shifts and events. Key Responsibilities: - Lead and support front-of-house staff including hosts, servers, bartenders, and guest services - Manage guest flow, reservations, and seating during peak times - Maintain high standards for service, cleanliness, and presentation - Resolve guest concerns quickly and professionally - Build schedules and manage labor efficiently - Train, coach, and develop team members - Partner with the events team on large groups and private events - Ensure compliance with health and safety standards Requirements: - 2+ years management experience in a high-volume restaurant, hotel, or entertainment venue - Strong leadership, communication, and organization skills - Comfortable making decisions in a fast-paced environment - Experience with reservation systems and POS platforms - Flexible availability including nights, weekends, and holidays - Able to st...