National Title Solutions Support Associate (Hybrid) - Rye Brook OR Melville, NY

Job description

SUMMARY: The primary goal of the National Title Solutions Support Associate position is to support the sales and service excellence objectives of the National Title Solutions Team. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. - Responds to telephone and e-mail service requests, inquiries or complaints from National Title Solutions clients. High volume of contact with sophisticated high net worth client base. - Opens new bank accounts (various types) in bank system, performs account maintenance, process check orders, processes account transactions and deposits received via mail. - Pulls daily reports, including ODs, Significant Balance, and others as needed. - Receives and processes wire transfer instructions and functions as liaison with the Wire Room to facilitate wire transactions and Fraud Department. - Prepares account documentation for new clients. - Ships and receives documentation, statements, and other client correspondence. - Composes a variety of client letters using appropriate and professional business language and handles incoming mail. - Troubleshoots client issues as needed. - Performs assignments wit...