IT Field Technician

Job description

Overview We are seeking a highly responsive and customer-focused Desktop Support Technician to provide onsite IT support across a dynamic enterprise environment. This role is ideal for a hands-on technician with strong Windows and macOS expertise , capable of resolving end-user issues efficiently while delivering a high-quality service experience. You will serve as a key point of contact for end users, supporting hardware, software, networking, and device lifecycle needs, while ensuring minimal disruption to business operations. Key Responsibilities: - Provide onsite support for desktop, laptop, and peripheral issues (hardware and software) - Troubleshoot and resolve Windows and macOS operating system issues , including performance, updates, and configurations - Deliver Mac support (OS and applications) — a critical component of this role - Perform password resets, system updates, and user access support - Diagnose and repair hardware components (hard drives, displays, USB devices, etc.) - Troubleshoot wireless connectivity and network-related issues - Manage and restore user profiles , including configuration and application setup - Install and support wireless certificates for wo...