Director, Payment Operations

Job description

Responsibilities include but are not limited to: - Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence. - Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues. - Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development. - Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives. - Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels. - Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance. - Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinfor...