Trainer

Job description

Overview Trainer Responsibilities to include but not be limited to the following - Responsible for facilitating training; identifying root cause of performance health of new hires on-boarding; refresher training; and cross-training. - All new hires or internally promoted trainers are expected to go through the Trainer Readiness program design, develop and administer by the vendor. - Trainer must maintain proficiency in business knowledge, learning expertise, and facilitation skills per quarter. - Vendor Training Manager will record and share quarterly Trainer Readiness performance with the Client team. - Underperforming trainers will be provided two (2) attempts to achieve proficiency per quarter. - Trainers that cannot meet the quarterly readiness expectations cannot facilitate / support training until they meet trainer readiness proficiency. Vendor will provide Client the documented remediation process that addresses performance gaps. - Attend and participate in all T3s (train-the-trainer) sessions for updated and new materials from Client. Depending on the session, methods for completing T3 will be determined by the Client Training Team. This may include, but not limited to: (1)...