Customer Success Specialist

Job description

Work Arrangement: On-Site Position Overview: The Customer Success Specialist partners with agents and internal teams to support the successful implementation and adoption of business solutions that drive revenue and operational performance. This role manages the execution of initiatives from planning through post-go-live support, while helping agents optimize their processes and results. This is a highly collaborative role that blends project coordination, data awareness, and day-to-day support to ensure a strong experience for agents and consistent service delivery. What You’ll Do: - Support the implementation of business solutions, including planning, testing, training, and post-go-live support - Partner with agents to understand business needs and identify opportunities to improve performance and expand services - Configure and tailor solutions to align with agent operations and requirements - Train agents and end-users on systems, tools, and best practices - Provide ongoing support, including troubleshooting issues and adjusting solutions as needed - Track and maintain KPIs and reporting to support operational and revenue goals - Analyze performance data to identify trends, gap...