Electrical Service Manager

Job description

As Service Manager, you’ll oversee daily operations, drive customer satisfaction, and support technicians across electrical service calls. You’ll play a key role in workflow scheduling, team development, and client relationship management—delivering best-in-class service to our commercial and industrial customers. What You’ll Do: - Manage and dispatch a team of field service technicians for electrical jobs - Oversee project timelines, quality control, and customer communication - Serve as the liaison between customers, contractors, and internal departments - Ensure safety compliance and adherence to company standards - Assist in estimating, quoting, and reviewing service contracts - Develop and coach your team for long-term success - Monitor KPIs and contribute to department growth targets What We’re Looking For: - 5+ years in electrical service, with supervisory or leadership experience - Strong knowledge of commercial/industrial systems, troubleshooting, and repair - Ability to manage multiple service calls, customer needs, and technician scheduling - Excellent communication and problem-solving skills - Familiarity with field service management software is a plus Why Join Crosby...