Customer Care Coordinator

Job description

Company: Hastings Deering (Australia) Ltd About the Role: Hastings Deering is on the hunt for a Customer Care Coordinator to join our award-winning team. Reporting to the Customer Care Centre Manager, you will: Act as the point of contact for the Construction Industries function, ensuring a professional, timely, confidential and efficient delivery of internal and external customer service. Act as the liaison between customers and the company by addressing customer issues and solving customer problems. Support the Customer Care Centre with phone and email enquiries as required. Promote digital and eCommerce solutions to our customers where applicable. Engage with multiple internal stakeholders, including service, sales, operations, management as well as multiple vendors and Caterpillar. Manage site check in and safety induction for visitors and ensure they are fully briefed on safety requirements immediately on arrival. Manage CAT retail store layout and inventory including monitoring of stock movement, promotions, and price changes for the retail store. Maximise customer interest and sales levels by displaying products appropriately, including liaising with marketing to ensure rele...