Law Enforcement Technical Services Advisor

Job description

Position Overview: The Law Enforcement Technical Services Advisor provides internal and external support for Domestic Law Enforcement Sales Managers and Order Management team, Advise S&W Armorer Training Programs, Advise Operations of S&W’s 3rd Party Armorer Trainer; Team One Network, and New Product Development (NPD) for GP&IS. Essential Duties and Responsibilities: Scope of the Job Provide internal and external support for Domestic Law Enforcement Sales Managers and Order Management team. - Liaise between LE Sales Team and all departments to accomplish sales and service objectives. - Review &/or draft Product Quality Reports (PQR’s), document in a tracker, filed, and noted on a PPT presentation for the monthly Quality Council Meeting. Submit the PQR’s to Quality Management which starts up discussions, fact finding, and the call back parts and firearms from the field for root cause analysis. - Chair the monthly Quality Council Meeting. - Liege with Customer Support Team for submission of warranty orders and Return Merchandise Authorizations (RMA’s) - Review, approve, forward, document, and follow-up for Free Goods Forms and related processes for warranty parts submitted by LE Sale...