ITSM Incident, Problem, and Service Request Fulfilment Manager

Job description

Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework. The successful candidate will ensure that these processes are effectively implemented, optimised, and aligned with business objectives and Service Integration and Management (SIAM) internal processes and provide high-quality service delivery and improve customer satisfaction. Key Responsibilities: Incident Management: Oversee the entire incident lifecycle, ensuring timely resolution of incidents within Service Level Agreements (SLAs) and m...