IT Operations Specialist

Job description

About Northwood: Northwood is on a mission to transform connectivity between earth and space and bring the benefits of space to the masses through innovations in space communications technologies. If you like building quickly and seeing your work deployed in locations around the globe with real impact, we want you at Northwood. Role: We are looking for an IT Support Specialist to serve as the primary point of contact for our internal team’s technology needs. In this role, you will ensure our hardware, software, and systems run seamlessly, providing high-touch technical support that enables our employees to work efficiently. You will handle everything from day-to-day troubleshooting to maintaining the security and integrity of our IT infrastructure. Responsibilities: Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices. Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning. Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard de...