Network Operations Technician – Telecommunications

Job description

Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Job Description: We are looking for a Telecommunications Network Technician to join one of our clients’ teams, ensuring post‑sales support for Top Corporate and Wholesale customers , with a strong technical focus and a high level of autonomy. Main Responsibilities: - Technical support for enterprise networks , ensuring the resolution of incident tickets and configuration requests. - Handling and follow‑up of all tickets escalated by the 1st line support team . - Remote technical support to field technicians , with a focus on fault diagnosis and resolution. - Monitoring and maintenance of...