Technical Support Partner

Job description

ABOUT THE ROLE: As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Key Responsibilities: It is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include: - Offering exceptional customer service to our customers by showing empathy with their product related issue. - Keeping the customer up to date with product repairs. - Adhering to the business systems and processes to minimise loss and protect profitability. - Troubleshooting technical issues as a first point of resolution where possible. - Supporting...