Service Delivery Manager

Job description

Job Title Service Delivery Manager Job Description: Job title: The Service Delivery manager is responsible for high-quality service delivery across all touchpoints within the People Function Business Services team, with the goal of enhancing end user satisfaction, operational efficiency, and continuous improvement. Your role: - Oversees high-quality service delivery to all business service lines with a specific focus in continuous improvement and employee experience. - Establishes and maintaining service standards to ensure consistency across all service delivery channels - Undertakes comparisons with industry best practices and tracks service delivery using key metrics and SLAs. - Completes Service performance assessment and analysis sharing performance improvement feedback - Leads the identification and implementation of service related best practices, daily management and ensuring continuous improvement across the People Function. - Provides functional leadership and support to regional counterparts for Service improvement activities, ensuring alignment between global and local initiatives and facilitating effective communication and collaboration. - Oversees conversion of strat...