Parts Counter Person

Job description

Description The Parts Counter Person is responsible for providing exceptional customer service by assisting customers in selecting and purchasing automotive parts. This role involves interacting with both retail and wholesale customers, answering inquiries, processing orders, and maintaining accurate inventory records. Responsibilities: Customer Service: - Greet customers promptly and professionally. - Assist customers in identifying and selecting the correct parts. - Provide accurate information on part availability, pricing, and compatibility. - Process sales transactions efficiently and accurately. - Resolve customer issues and complaints in a timely and courteous manner. Inventory Management: - Maintain accurate inventory records. - Stock shelves and organize the parts department. - Identify and report low stock levels to the parts manager. - Receive and verify incoming shipments. Order Processing: - Process customer orders, including special orders and backorders. - Coordinate with suppliers to expedite delivery of parts. - Track and follow up on backorders. Administrative Tasks: Other duties as assigned. - Answer phone calls and provide information to customers. - Prepare rep...