Customer Success Manager

Job description

Role Overview SODEXO DIGITAL TEAM: CUSTOMER SUCCESS MANAGER: Supporting: Campus & Government Segments: This position will require up to 50% travel! Post-Deployment Support & Optimization: - Serve as the primary point of contact for all post-deployment digital solution needs across assigned campuses & accounts. - Lead stabilization, refinement, and optimization of deployed innovation solutions with a primary focus on mobile/kiosk commerce tools. But it will also include other categories of innovation growth, such as FOH/BOH Robotics, Frictionless Retail, etc. - Conduct site audits, innovation performance reviews, and assessments to ensure sustained operational excellence. Training & On-Site Troubleshooting: - Deliver refresher trainings, operational coaching, and knowledge reinforcement for in-unit teams.Provide hands-on troubleshooting support and partner with service teams to resolve escalations quickly. Digital Performance Management: - Track, measure, and report on KPIs (usage, adoption, transaction performance, operational compliance, and digital revenue indicators).Monitor dashboards and operational indicators to identify friction points and recommend corrective actions. Stake...