SOC Analyst

Job description

Overview Edgewater Federal Solutions is seeking skilled IT professionals to support critical operations at a major National Laboratory by maintaining secure, reliable computing environments across thousands of classified and unclassified systems. Responsibilities include end-user vulnerability remediation through remote and onsite support, handling remediation tickets, providing technical guidance, analyzing performance and documentation, and supporting email, directories, operating systems, and desktop applications. These roles also support the 24x7x365 Systems Operation Center (SOC) by continuously monitoring IT resources, detecting outages and performance issues, and responding rapidly to minimize downtime and protect mission-critical services, ensuring the integrity and availability of hardware, network, and server systems. Responsibilities: We are currently looking for someone to work the day shift, from (6:30 am to 3:00 pm) - Respond to incident management requests, service improvement projects, and incoming problem calls, resolving associated tickets and providing updates, documentation, and follow-up on unresolved issues. - Remediate vulnerabilities by troubleshooting compl...