Service Advisor

Job description

Job DetailsLevel: ExperiencedJob Location: Rochester NY - Rochester, NY 14624Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $45,000.00 - $65,000.00 Salary/yearTravel Percentage: NoneJob Shift: DayJob Category: ConstructionService Advisor 📍 Location: Rochester, NY 💲 Salary: $45,000 to $65,000 based on experience and skill level 🕒 Schedule: Full-Time, Exempt – Monday thru Friday WHAT YOU WILL GET: 7 Paid Holidays + generous paid time off Paid Training & Rewards 401k & Co. Match Comprehensive Benefits Fantastic Work-Live Balance WHAT YOU WILL DO: The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer’s needs and expectations are met in a timely manner. Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail. Accurately takes customer information, records the customer’s requests in the system and expedites service. Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service a...