Senior Manager, Customer Care

Job description

Job DetailsJob Location: Girl Scouts of Eastern Missouri - SAINT LOUIS, MO 63146Position Type: Full-TimeEducation Level: 4 Year DegreeSalary Range: $57,412.00 - $67,459.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob Category: Customer ServicePosition Summary The Senior Manager, Customer Care provides strategic leadership and technical oversight for the Council’s centralized customer support hub. This role ensures timely, accurate, and high-quality support across all channels while setting the standard for leadership, maturity, and accountability. The Senior Manager oversees staff training, performance, technical skills development, and data integrity, leads critical processes such as system troubleshooting, event and product builds, registrations, and data auditing, and drives collaboration across all Council departments. At Girl Scouts of Eastern Missouri, most of our roles work in a hybrid capacity (in office, remote, and/or in the field). The current schedule expectation for this role is 3 days in office and 2 days working remote each week (subject to change at management discretion or operational need). Girl Scouts of Eastern Missouri offers a robust benefit packa...