Crowd Manager – Ilitch Sports + Entertainment

Job description

Amaze, Inspire, Unite Job Summary: The Crowd Manager is responsible for maintaining security and safety across six sports and entertainment venues across metropolitan and downtown Detroit. This position allows Crowd Managers to work events at any of the six world-class venues. Crowd Managers ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events at Little Caesars Arena, Comerica Park, Fox Theatre in Downtown Detroit, Pine Knob Amphitheatre in Clarkston, Michigan Lottery Amphitheatre in Sterling Heights and Meadow Brook Amphitheatre in Rochester Hills. Key Responsibilities: - Ensure a safe and friendly atmosphere for all colleagues and guests. - Regulate and control access to restricted and secure areas. - Manage the movement of activities and guests. - Perform security screening through the use of Walk-Through Metal Detectors (WTMD), handheld wands, X-Ray and bag checks. - Monitor, patrol and respond to emergency situations inside/outside the venues. - Interact with guests attending events while providing information and direction in a positive and friendly manner. - Provide effective communication both verba...