Customer Experience Support - Burnley

Job description

Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion , trusted to deliver unrivalled Choice , Value and Quality . We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission! The Role: Sales Support: Salary: £13.00 per hour + monthly bonus Location: Burnley: Contract Type: Permanent: Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required. What will you be getting up to? Delivering fantastic customer service over the phone and face-to-face Managing administration tasks and resolving customer queries with efficiency Using our CRM system to track and resolve customer cases Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member Liaising with internal teams to resolve enqu...