IT Deskside Support

Job description

Essential Job Functions: Prioritize and respond to technology related Incidents and Service Requests calls/tickets and ensure all client/user support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate Provides in person and remote first level support and request response for customer-facing and end-user systems including software and hardware for all platforms Assists in problem determination/isolation and analysis of problem data, root cause analysis and mitigation for customer facing and end-user systems, decide when to escalate complex problems to senior level IT staff and service provider/vendors as necessary Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first level support for clients/users’ requests, marketing/hospitality/gaming special events, printing, and other duties as requi...