Experience Designer Lead Senior--HR Consultant

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead Senior within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove, IL; Atlanta, GA; Houston, TX; East Brunswick, NJ. We are looking for a candidate that will produce end‑to‑end service blueprints, channel strategies, content models, and accessibility standards. This candidate will also partner with Product Owners on UX and acceptance criteria. Responsibilities: - Produce journey maps, service blueprints, and channel strategies for hire‑to‑retire moments. - Lead UX research and usability analyses; define content and taxonomy standards. - Develop accessibility‑by‑design guidelines embedded into EX platform delivery. - Partner with Product and Process teams to ensure aligned handoffs and requirements...